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BBB Alert – Gardening and Lawn Service Complaints Grow with April Showers

BBB Alert – Gardening and Lawn Service Complaints                  Grow with April Showers

BBB Alert – Gardening and Lawn Service Complaints Grow with April Showers

April 27, 2021

Gardening and lawn season is finally here. With temperatures in the 70’s and 80’s returning this week along with rain, you may be envisioning a lush green lawn and all the herbs, flowers, and vegetables you’ll harvest at the end of the season. But you’ll need to put in hard work – and some homework – to make your dream garden a reality. Read on for valuable tips.

A beautiful lawn can be both appealing and environmentally friendly, but it can take a lot of work and be a tricky project to do yourself. Caring for a yard under the best of circumstances can still be challenging; extended periods of extreme weather, dull lawnmower blades, bugs, pests, and heavy foot traffic can all lead to a lawn that needs extra care. 

Dennis Horton, director of the Rockford Regional Office of the Better Business Bureau says, “Each year, especially in Spring we receive a lot of complaints for these types of services. Before selecting a business, evaluate your needs and make sure to do your research at BBB.ORG before you hire. Also, fake websites stealing consumers money and ID information remains a huge problem in the USA.  In the spring time we see more fake sites pretending to sell everything affiliated with lawn and gardening services and supplies.” 
Some businesses specialize in one area, while others offer a variety of services.”
LANDSCAPING: Landscaping businesses design landscapes for designated areas, select the appropriate plants, and provide and install the plants.
LAWN MAINTENANCE: Services generally include mowing, edging, weeding of flower beds, treating for insect disease, weed control, trimming of shrubs, irrigation systems checks, and fertilizing.
SPRINKLER SYSTEMS/IRRIGATION: Services provided by sprinkler system businesses include design installation and general maintenance and repair. Check with your state or province to see if there are special licenses required to do this work.
To make a success of your garden and stay on budget, BBB recommends the following tips:
Research garden centers and landscaping companies. Before you head out to buy the supplies you need for your garden, find a reputable business to purchase from. Keep in mind that national chains often have low prices and good return policies, but they may not stock a wide variety of plant or accommodate specialty plant orders. Do a search on BBB.org to find a BBB Accredited Business with good consumer reviews to ensure you’ll receive quality service and products. If you plan to hire extra help to get your garden thriving, you can look up landscapinglawn maintenance, and irrigation specialists too.
  • Plan ahead. If you are starting a garden from scratch, think carefully about what kind of plants you want to cultivate and where they will thrive best in your yard. 
  • Ask for advice. Plant nurseries usually have knowledgeable staff to help you out with your gardening questions. 
  • Know what you are buying. It’s a good idea to ask garden center staff if plants were grown locally or in a greenhouse somewhere else. They may do well in the garden center’s-controlled environment, but will they flourish in your garden zone and climate? Will they survive if planted outdoors? 
  • Understand plant return policies. Return policies vary from store to store, so get to know store policies before making any major purchases. Some nurseries will give you a free replacement for a diseased plant, others may have stricter “no refund/exchange” policies. 
  • Weigh the pros and cons of buying clearance plants. You may find a great deal on end-of-the-season plants but inspect them closely before taking them home. The Spruce reminds consumers that clearance plants may be root bound, drought-stressed, or hiding weeds or pests. Make sure the plant is in good health before you buy it. 

For More Information

To learn more about hiring professionals to help with landscaping, gardening, and lawn care, see the BBB’s tip on finding the right landscaping and lawn care pro.
Go to BBB.org to look up business profiles, file a complaint, or write a customer review.  Visit BBB Scam Tracker to research and report scams.
ABOUT BBB®BBB of Chicago and Northern Illinois is a nonprofit organization that has served both consumers and trustworthy businesses for over 93 years and is a part of the IABBB. We help protect consumers from scams and provide an extensive free database for consumers to see business ratings and reviews. We help promote trustworthy businesses and strive to provide tools to help businesses of integrity excel.
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